只在工銀亞洲網頁 或官方應用程式網站( Apple App Store / Google Play / 華為應用市場 )下載或升級我們的手機銀行應用程式。
請時常瀏覽我們的「保安資訊」, > 電子銀行 > 個人手機銀行 > 功能服務簡介- 保安資訊。
Dear Valued Customer,
Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) encourages customers to use its safe and diversified e-Banking Services and wishes to remind you to remain vigilant in safeguarding your personal information. Follow these “Security Tips” and protect yourself from online fraud.
Stay vigilant to suspicious Emails or SMS
Do not logon to your ICBC (Asia) Online Banking Services or Mobile Banking through hyperlinks or QR Codes embedded in any suspicious emails, electronic communications (e.g. SMS messages, Whatsapp, Wechat, Facebook Messenger,etc.) or third party websites. You should always access our Online Banking Services by typing our Bank’s official website address directly into your browser.
The Bank would never actively ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords and one-time passwords through emails, electronic communications (e.g. SMS messages, Whatsapp, Wechat, Facebook Messenger,etc), third party websites, QR Code or attachments, etc.
Do not download or open any emails or its attachments from unknown senders, or reply or forward any suspicious emails. Delete emails from unknown senders immediately after receiving them. Such emails should also be permanently deleted from the "Trash Bin" of your email box.
Do not click any hyperlinks embedded in unknown emails / instant messages.
How to identify phishing and fradulent websites or emails?
Get into the habit of checking carefully for the email address of the senders such as a similar English spelling of email address. For example, the correct email address should be “” instead of “ ”.
Check the “padlock” icon on the browser’s address bar and check the URL of the website you are currently on should begin with “https” .
Do not use public Wi-Fi networks to logon to your Internet Banking or Mobile Banking Services. Using telecommunication network is more secure.
Do not forward or reply directly to any emails / SMS messages that ask you to provide personal information. If you find a suspicious email or SMS messages, you should contact us immediately.
Visit HKMA’s website regularly for updated information on fraudulent bank websites, phishing e-mails and similar scams.
To stay vigilant, here are some common signs of phishing emails and SMS messages.
It usually appears as an important notification from the Bank or requests for personal information to verify your account details, such as notification of a large amount of fund transfer or notification for a new security function activation, that you are required to click the hyperlink or open an attachment.
The email normally carries a hyperlink which looks like a genuine website address of the Bank. However, when mouse-over the hyperlink, you will notice that the actual hyperlink embedded is another unknown URL.
The name of the sender or number shown in the phishing SMS messages is almost the same as the Bank’s name or number.
Access Online Banking and Mobile Banking Service securely
Keep your personal information and two-factor authentication information safe in order to avoid any misappropriation.
Regularly change Internet Banking and Mobile Banking passwords and use strong password combination.
Keep your password confidential at all times. Do not disclose your password to any person, including the Bank's staff.
The ICBC (Asia) Mobile Banking app should be downloaded or updated through the Bank’s website at or via official sources (Apple App Store/ Google Play /Huawei AppGalley).
Remember to install and update the latest security software to protect your mobile phone and personal computer from hackers' attack.
Update your mobile phone's operating system and the related security software regularly.
Check your bank statement regularly and report any unusual transaction to us immediately.
Visit our “Security Tips” from time to time, > eBanking > Personal Mobile Banking > Descriptive Information - Security Tips.
For Fraud Prevention Information of Hong Kong Monetary Authority, please visit relevant Education video (Chinese version only) provided by Hong Kong Monetary Authority.