Beware of unauthorized transactions and the internet/ mobile security vulnerability that hackers could use this vulnerability to trick customers into divulging their personal information. The Industrial and Commercial Bank of China (Asia) Limited (the "Bank") would like to remind customers to pay attention to the Internet and Mobile Banking security, and recommend the following measures to protect your own interests.Please read our eBanking Security Tips to find our more.
Timely read transaction instant message and transaction histories in statements issued by the Bank.
Regularly change Internet and Mobile Banking password and use difficult-to-guess password;
Keep your password confidential at all times. Do not disclose your password to any person, including Bank's employee.
Keep your personal information and second authentication information/tools (password token)/ Mobile Token in a proper way in order to avoid any misappropriation.
The ICBC (Asia) mobile banking app should be downloaded or updated through the Bank’s website at www.icbcasia.com (eBanking>Mobile Banking) or via the Apple App Store / Google Play/Huawei App Store. Do not download and install the app from unofficial sources;
Evaluate the requested permissions carefully before installation of the Mobile Banking app;
Update your mobile phone operating system as soon as it is available;
Remember to install and update the latest security software to protect your mobile phone from hackers' attack.
You are advised to change your passwords periodically and use a unique password for each site you visit.
Keep up to date with the latest Information and notifications, regularly logged into internet banking’s “Mailbox”and check eMessage sent by the bank.
Do not logon to your ICBC (Asia) Online or Mobile Banking through hyperlinks embedded in any suspicious emails, electronic communications (e.g. SMS messages, Whatsapp, Wechat, Facebook Messenger), third party websites or QR Code. Should always access to our Online Banking Service by typing our Bank’s website address www.icbcasia.com directly into your browser.
Should you have any query, please feel free to contact our customer service hotline (852) 218 95588.