尊敬的客户：
近日有犯罪集团假冒银行向客户发送伪造信件或网站链接，意图骗取客户个人资料。中国工商银行（亚洲）有限公司（「本行」）提醒客户提防网路钓鱼，时刻保持警觉，切勿向他人透露个人资料或银行账户密码。为保障您的自身利益，请细阅以下资讯：
「网路钓鱼」，又称「钓鱼攻击」（phishing）是一种常见的网路诈骗手法。骗徒会伪装成政府、银行、网上付款供应商或公司商业伙伴等机构，以「渔翁撒网」方式发送附有与真实网站相似的仿冒网站链接或二维码的电邮或短讯，诱使收件者登入仿冒的网站和输入个人敏感资料如银行账户号码和密码、个人资讯、信用卡号码等。这些讯息亦可能会包含恶意超链接、二维码或档案附件、若收件者不慎点击链接或开启附件，恶意软体便可能侵入设备，从而盗取客户个人资料。
如何分辨网路钓鱼讯息：
本行提醒客户及公众人士：
1.切勿点击或开启任何可疑电邮、短讯中的超链接、档案附件或二维码；
2.对电邮、短讯的内容保持警觉，尤其提供用作核实用途的网站和联络电话；
3.切勿将个人信息输入到来历不明的应用程式或网站；
4.本行不会以电邮、短讯、第三方网站的超链接、二维码或附件等方式，主动索取客户的敏感资料，包括银行账户信息、登入密码和一次性密码；
5.定期更改网上银行密码及提升网上银行安全防护，例如启用双重认证或生物认证功能。
如客户对自称由本行发出的电邮、短讯、链接到的网站真伪存有疑问，请查阅本行官方网站资料，亦可以通过警方推出的搜索系统 「防骗视伏器」查询可疑网站资料，进一步辨识网路钓鱼讯息。如客户收到钓鱼讯息并已透露个人信息及银行账户信息，或怀疑账户遭盗用，请立即更改网银密码，或考虑停用网银服务；亦请检查账户交易纪录，如发现非授权交易，致电本行热线电话218 95588或亲临附近本行分行通报和立即向香港警方报案。
想了解更多相关信息，请参阅香港警务处的反诈骗协调中心网页或守网者网页和Youtube频道。
尊敬的客戶：
近日有犯罪集團假冒銀行向客戶發送偽造信件或網站鏈接，意圖騙取客戶個人資料。中國工商銀行（亞洲）有限公司（「本行」）提醒客戶提防網路釣魚，時刻保持警覺，切勿向他人透露個人資料或銀行賬戶密碼。為保障您的自身利益，請細閱以下資訊：
「網路釣魚」，又稱「釣魚攻擊」（phishing）是一種常見的網路詐騙手法。騙徒會偽裝成政府、銀行、網上付款供應商或公司商業夥伴等機構，以「漁翁撒網」方式發送附有與真實網站相似的仿冒網站鏈接或二維碼的電郵或短訊，誘使收件者登入仿冒的網站和輸入個人敏感資料如銀行賬戶號碼和密碼、個人資訊、信用卡號碼等。這些訊息亦可能會包含惡意超鏈接、二維碼或檔案附件、若收件者不慎點擊鏈接或開啟附件，惡意軟體便可能侵入設備，從而盜取客戶個人資料。
如何分辨網路釣魚訊息：
本行提醒客戶及公眾人士：
1.切勿點擊或開啟任何可疑電郵、短訊中的超鏈接、檔案附件或二維碼；
2.對電郵、短訊的內容保持警覺，尤其提供用作核實用途的網站和聯絡電話；
3.切勿將個人資料輸入到來歷不明的應用程式或網站；
4.本行不會以電郵、短訊、第三方網站的超鏈接、二維碼或附件等方式，主動索取客戶的敏感資料，包括銀行賬戶資料、登入密碼和一次性密碼；
5.定期更改網上銀行密碼及提升網上銀行保安，例如啓用雙重認證或生物認證功能。
如客戶對自稱由本行發出的電郵、短訊、鏈接到的網站之真偽存有疑問，請查閱本行官方網站資料，亦可以透過警方推出的搜索系統 「防騙視伏器」查詢可疑網站資料，進一步辨識網路釣魚訊息。如客戶確認收到釣魚訊息並已透露個人資料及銀行賬戶敏感資料，或懷疑賬戶遭盜用，請立即更改網銀密碼，或考慮停用網銀服務；亦請檢查賬戶交易紀錄，如發現非授權交易，致電本行熱線電話218 95588或親臨附近本行分行通報和立即向香港警方報案。
想了解更多相關資訊，請參閱香港警務處的反詐騙協調中心網頁或守網者網頁和Youtube頻道。
Dear Valued Customer,
Recently, fraudsters have tried to trick customers into revealing personal information by sending them forged bank letters or websites. Industrial and Commercial Bank of China (Asia) Limited (“the Bank") would like to remind customers and the general public to be vigilant against phishing messages and do not disclose your personal information or bank account and password to third party. To protect your personal interests, please read the following information:
Phishing is a type of online scam in which fraudsters send you a phishing email or text message impersonating legitimate organisations such as the government, banks, online payment service providers, online retailers or business partners, with links or QR codes directing to phishing websites which look like the genuine websites of relevant organisations. The fraudsters would trick the recipients to input sensitive personal information including account number and password, personal details, credit card number and etc. The phishing messages may also include a malicious hyperlink, attachment, QR code or files which results in hacking activities and malware attack to steal your personal information if the recipients click on the link or open the attachment indiscriminately.
How to identify phishing emails or SMS messages:
In order to protect your own interests, the Bank reminds customer and the general public:
1.Do not click or open any hyperlink, attachment or QR code in the suspicious email or SMS message;
2.Be vigilant about the content of the email or SMS message, especially the hyperlinks and contact details provided for verification purpose;
3.Do not enter your personal information in websites or software applications from unknown sources;
4.The Bank will never proactively ask you to provide any personal information by email or SMS message, nor will the Bank ask you to click on a hyperlink, QR code, attachment in the email or SMS message to disclose your sensitive information including bank account details, login password or one-time password;
5.Regularly change online banking password and enhance the security of e-banking, e.g. enabling the two-factor authentication or biometric authentication function.
If you doubt of the authenticity of emails, SMS messages or websites claiming to be from the Bank, please refer to the information on the Bank’s official website and search the suspicious hyperlinks on “Scameter” search engine launched by the Hong Kong Police Force to identify phishing message. If you confirm that you have received phishing messages and have already disclosed personal information and sensitive account information, or if you suspect your account has been misused, please change your bank account password immediately or suspend the online banking service. Please check your transaction record promptly and if you identify any unauthorised transactions, please call the Bank’s hotline at 218 95588 or visit our branch nearby for reporting, and immediately contact Hong Kong Police Force
For more information, please refer to the official website of Anti-Deception Coordination Centre,the official website or Youtube channel of CyberDefender.
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