温馨提示-慎防电话骗案或伪冒银行热线号码
溫馨提示-慎防電話騙案或偽冒銀行熱線號碼
Customer Reminder – Bogus Voice Message Phone Calls or Bogus Bank Hotline Number
中国工商银行(亚洲)有限公司(「本行」)呼吁各位客户留意近期社会上出现的大量电话或手机短讯骗案。据有关数据显示, 骗徒有可能假冒个别机构人员进行行骗, 例如透过应用程序伪冒与该机构电话热线相同的号码致电市民，或发出伪冒银行手机短讯要求客户致电短讯内的伪冒热线号码查核信用卡交易。
本行在此提醒各位客户, 本行包括直接促销均不会于电话中主动要求客户提供任何个人数据,及不会透过语音消息系统主动联络客户。请客户切勿依照短讯所提供的电话号码联络银行或提供个人数据。若客户收到任何声称与本行有关的可疑来电、手机短讯或欲要求本行停止使用阁下之个人数据作直接促销用途, 可致电本行客户服务热线查询。有关要求停止使用阁下之个人数据作直接促销用途的安排将不会收取任何费用。
任何人士若曾向或怀疑曾向伪冒本行电话或热线号码提供个人数据，应立即联络本行，并向任何一间警署或香港警务处（电话号码：28605012）报案。
热线查询电话: 2189-5588
广东话请按 1-7-9 (由早上9时至下午8时正)
普通话请按 2-7-9
广东话请按 1-6-9 (24小时)
普通话请按 2-6-9
若客户须核实本行之热线号码，请遵循官方途径以作核实（如客户可于提款卡或信用卡背后、于银行网站或金管局及香港银行公会网站专页查看本行的热线号码）。
有关更多慎防电话骗案数据，请按此收看香港金融管理局及香港银行公会联合制作的电视宣传短片及相关资料，以了解如何防范受骗。
中國工商銀行(亞洲)有限公司(「本行」)呼籲各位客戶留意近期社會上出現的大量電話或手機短訊騙案。據有關資料顯示, 騙徒有可能假冒個別機構人員進行行騙, 例如透過應用程式偽冒與該機構電話熱線相同的號碼致電市民，或發出偽冒銀行手機短訊要求客戶致電短訊內的偽冒熱線號碼查核信用卡交易。
本行在此提醒各位客戶, 本行包括直接促銷均不會於電話中主動要求客戶提供任何個人資料,及不會透過語音消息系統主動聯絡客戶。請客戶切勿依照短訊所提供的電話號碼聯絡銀行或提供個人資料。若客戶收到任何聲稱與本行有關的可疑來電、手機短訊或欲要求本行停止使用閣下之個人資料作直接促銷用途, 可致電本行客戶服務熱線查詢。有關要求停止使用閣下之個人資料作直接促銷用途的安排將不會收取任何費用。
任何人士若曾向或懷疑曾向偽冒本行電話或熱線號碼提供個人資料，應立即聯絡本行，并向任何一間警署或香港警務處（電話號碼：28605012）報案。
熱線查詢電話: 2189-5588
廣東話請按 1-7-9 (由早上9時至下午8時正)
普通話請按 2-7-9
廣東話請按 1-6-9 (24小時)
普通話請按 2-6-9
若客戶須核實本行之熱線號碼，請遵循官方途徑以作核實（如客戶可於提款卡或信用卡背後、於銀行網站或金管局及香港銀行公會網站專頁查看本行的熱線號碼）。
有關更多慎防電話騙案資料，請按此收看香港金融管理局及香港銀行公會聯合製作的電視宣傳短片及相關資料，以了解如何防範受騙。
The Industrial and Commercial Bank of China (Asia) Limited (the "Bank") would like to remind customers to pay attention to the trend of bogus voice message phone calls or bogus bank hotline numbers. Please protect your sensitive personal information at all times in order to avoid your information being stolen for an unlawful purpose. From the relevant sources, fraudsters may claim to be from a well-known organization (e.g. use the application software to impersonate the legitimate hotline number of that organization to approach customers) or may send fraudulent SMS messages purportedly to be sent from the Bank which request customers to call a bogus bank hotline number mentioned in the messages to check the credit card transactions.
The Bank would like to remind customers that the Bank never asks customers to provide personal information (including login passwords or one-time passwords) by phone, e-mail, SMS message or voice message system even during direct marketing call. Also, customers should never call the bogus bank hotline number mentioned in the messages and reveal sensitive personal information. If customers received any suspected call related to the Bank, please contact our Customer Service Hotline and provide the caller name and his/her phone number for verification. If you wish the Bank not to use your personal data for direct marketing purpose, please also contact the Bank’s Customer Service Hotline for details. It is free of charge for the arrangement of stop using your personal data for direct marketing purpose. If customers seek to verify the Bank’s hotline number, please follow the official information (e.g. at the back of ATM/credit cards, on the Bank’s website, or Bank’s hotline numbers at the dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks).
If customers have provided, or suspected that they have provided, personal information to bogus voice message phone calls or bogus bank hotline numbers should immediately contact the Bank and report such cases to any local Police Station or the Hong Kong Police Force (at 2860 5012).
Customer Service Hotline: 2189-5588
Please press 3-7-9 (9:00a.m. – 8:00p.m.)
Please press 3-6-9 (24 hours)
For more details to safeguard yourself from bogus calls，please press here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.
